Information We Collect

We may collect:

• Contact Information (e.g., name, email, organization)

• Account Information (e.g., login credentials, billing info)

• Usage Data (e.g., pages visited, workflows used)

• Uploaded Data (e.g., invoices, employee forms, donor lists processed by AI agents)

How We Use Your Information

We use your data to:

• Provide and maintain our services

• Respond to inquiries and provide customer support

• Improve our models and features (only with explicit opt-in consent)

• Comply with legal obligations

AI and Cloud Processing

• Your data may be processed by AI agents powered by OpenAI for task execution, intent recognition, and document understanding.

• Infrastructure is hosted on Microsoft Azure, which maintains SOC 2 and ISO 27001 compliance.

• We do not use your data to train or fine-tune AI models unless you provide written authorization.

Data Sharing and Disclosure

We do not sell or rent your data. We may share it with:

• Cloud infrastructure providers (e.g., Azure) under strict contractual controls

• Subprocessors necessary for delivering core functionality (see list upon request)

• Legal authorities if required by law

Data Retention

We retain your data only as long as necessary to fulfill our service obligations, comply with legal requirements, or as otherwise instructed by you.

Your Rights

You have the right to:

• Access or correct your data

• Request deletion

• Restrict or object to certain types of processing

• File a complaint with your data protection authority

Security Measures

We use encryption, access controls, and regular audits to protect your data. We are committed to aligning with SOC 2 Type II and other industry best practices.

Children’s Privacy

Our services are not directed at individuals under the age of 18.

International Data Transfers

We primarily process data in the United States. If you are located outside the U.S., your data may be transferred and processed under U.S. data protection laws.

Changes to This Policy

We may update this Privacy Policy. We encourage users to review it periodically.

Contact

For questions or data requests, contact: privacy@altruva.ai.